Anthem Blue Cross and Blue Shield has expanded its virtual-first health plan, which integrates artificial intelligence (AI) to optimize health services for its members. Initially introduced earlier this year, this plan will be available in Connecticut and Virginia starting January 1. The Anthem Link Virtual First plans utilize the insurer’s Sydney app, offering members 24/7 access to benefits details, cost transparency information, and more.
The app also features an AI-driven symptom checker that evaluates specific symptoms before a doctor’s consultation. These plans provide various cost-sharing options, including zero coinsurance for virtual care. They also enable members to access Anthem’s network of medical professionals for in-person services. The digital health platform of the Anthem Link Virtual First health plans will gather data from multiple providers, streamlining information sharing between virtual and in-person healthcare providers.