The collaboration applies AI to patient access and core administrative workflows—addressing growing operational complexity while establishing a scalable foundation for the future of GI care.
ANN ARBOR, MI — NextServices today announced a strategic partnership with One GI® and 100ms to accelerate an AI-driven operating model across the One GI® platform.
As gastroenterology platforms face rising patient demand, staffing constraints, and increasing administrative burden, One GI® is taking a deliberate approach to modernization—a strategy that replaces fragmented, manual processes with coordinated workflows supported by AI, automation, and unified data. The initiative represents the early stages of a broader, multi-year AI transformation journey for One GI®, shaped and enabled by NextServices in collaboration with specialized technology partners.
“AI will be an important part of how gastroenterology platforms scale responsibly in the years ahead,” said Dr. Michael Dragutsky, Chairman of the Board, One GI®. “This partnership allows us to begin applying AI and automations across core workflows in a thoughtful way—improving efficiency and access while continuing to support our physicians with the visibility, control, and operational discipline they expect.”
Applying AI to Patient Access and Core Workflows
As part of the collaboration, 100ms is enabling AI-driven workflows focused initially on patient access use cases such as colonoscopy recalls and referrals—areas that traditionally require significant manual coordination and are labor-intensive.
These AI agents operate in real time, orchestrating outreach, patient interactions, and follow-on actions within defined operational guardrails. The focus is to embed AI into how workflows operate across the organization, rather than introduce isolated tools or point solutions.
“In healthcare, the real challenge is not whether AI is possible, but whether it can be applied reliably inside day-to-day operations,” said Aniket Behera, Co-Founder and COO of 100ms. “Our platform is designed to execute patient access workflows in real time, and working with One GI® and NextServices demonstrates how AI can be deployed in a disciplined, production environment.”
100ms positions itself as an AI platform for patient access, built by a team with deep experience in real-time systems and healthcare operations, with a focus on reducing administrative bottlenecks and accelerating care delivery.
Enabling the AI Transformation with Automation and Unified Data
NextServices is serving as One GI®’s transformation partner—defining where AI can create meaningful measurable impact and integrating operational expertise, automation, and technology execution to make adoption practical at platform scale.
As an initial foundation, NextServices has delivered a unified operational dashboard that consolidates key financial and operational data across the platform, providing leadership with a clearer, shared source of truth. This data layer supports near-term decision-making while forming the basis for broader AI-driven automation across front- and back-office workflows.
“Our role is to help organizations move from AI aspiration to AI execution,” said Satish Malnaik, CEO of NextServices. “For more than 20 years, we’ve operated at the intersection of revenue cycle management, workflow execution, and technology in gastroenterology. This partnership reflects our approach to AI transformation—reducing waste and manual effort, freeing up cash flow, and building the operational foundation needed for sustained growth and future innovation.”
NextServices brings deep expertise in supporting gastroenterology operations through services, automation, analytics, and healthcare technology development—grounded in real operational environments.
A Practical Blueprint for AI in Gastroenterology
Administrative burden remains one of the largest sources of inefficiency in healthcare. This collaboration illustrates a pragmatic approach to AI adoption—starting with high-impact workflows, delivering tangible operational improvement, and reinvesting gains into access, growth, and innovation.
By addressing patient access and administrative operations together, the partnership establishes a repeatable blueprint for how gastroenterology platforms can apply AI in a disciplined way—creating measurable value today while laying the groundwork for broader transformation over time.
Next Steps
Following this phase, the teams plan to work together to identify additional priorities that will guide One GI®’s ongoing AI transformation—building incrementally on a foundation of automation, unified data, and operational discipline.
About NextServices
NextServices helps healthcare organizations modernize operations through automation, analytics, and AI-enabled workflows, with deep expertise in revenue cycle management and gastroenterology operations. With more than 20 years of experience, the company combines service orientation with technology execution to help medical groups reduce friction, improve cash flow, and scale sustainably. NextServices also leads industry initiatives such as Scope Forward, a popular newsletter and podcast in gastroenterology and GI Mastermind, a leadership program for forward-thinking GI physicians. The company is headquartered in Ann Arbor, Michigan with operations in Mumbai, India. For more information, visit www.nextservices.com.
About One GI®
One GI® is a gastroenterology management services organization that partners with GI physicians to help them manage, optimize, and grow their practices. One GI® provides critical business services to physicians so they can focus on what they do best: providing excellent care to patients. For additional information on One GI®, please visit www.onegi.com.
About 100ms
100ms is an AI platform for patient access that helps healthcare organizations reduce administrative bottlenecks and accelerate care. Built on real-time communications infrastructure and designed with healthcare expertise, 100ms enables AI-driven workflows that streamline patient access while maintaining transparency, safety, and compliance. For more information, visit www.100ms.ai.
Contact:
Rutali Thakur
rthakur@nextservices.com