Small, targeted changes to how endoscopy patients are scheduled and processed can have outsized effects on both efficiency and patient experience. Quality improvement work presented at DDW 2025 shows how rethinking arrival times and intake flow helped reduce congestion during peak morning hours, shortened overall time spent in the unit, and improved satisfaction scores—without adding resources. The findings reflect a broader shift toward operational fine-tuning in outpatient endoscopy, where even minutes matter. How these adjustments were designed—and what they revealed about hidden bottlenecks—emerged from the projects led by teams at Mayo Clinic.
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