Many patients are quietly turning away from traditional healthcare — and toward A.I. tools — for answers they feel they can’t get from their doctors.
A new NYT feature follows a 79-year-old woman who asked her physician a simple question about protein intake… only to receive boilerplate advice that didn’t match her history. ChatGPT, in contrast, gave her precise numbers in seconds — triggering an uncomfortable realization about empathy, burnout, and what modern medicine is failing to provide.
The article explores why one in six adults now seek medical information from chatbots monthly, how trust is shifting, and what this means for clinicians who are already stretched thin.
👉 A provocative look at what happens when A.I. meets patient frustration — and why the healthcare system should be paying attention.