Outsourcing certain staff functions in a practice to outside contractors working in remote locations has become commonplace in many medical practices.
Healthcare outsourcing services, also known as virtual assistants (VAs), were already booming in 2017, when volume grew by 36%. Then, the COVID-19 pandemic in 2020 normalized offsite work, which was a boon to outsourcing providers.
The most popular services being outsourced today by medical practices include billing, scribes, telephone calls to patients, and processing prior authorizations.