Dr. Spencer Dorn, a practicing gastroenterologist and contributor to Forbes, offers a compelling insider’s view on why 2025 may be remembered as the year AI agents started transforming healthcare.
Unlike early chatbots, these agents are built on large language models equipped with memory, tools, and decision-making capabilities—able to book appointments, answer billing questions, and even manage clinical follow-ups without human intervention. Dorn explains how these “digital workers” are already easing frontline burdens, especially in areas like call centers, intake, and post-discharge care.
But he also issues a clear-eyed warning: as promising as these tools are, healthcare’s complexity makes deployment anything but simple.