A survey at Mass General Brigham and Emory Healthcare found that ambient documentation technology (ADT)—AI-driven tools that passively draft clinical notes—significantly eased documentation burden. At Mass General, burnout dropped from 51% to 30% within three months of adoption. At Emory, documentation-related well-being jumped from 2% to 32%.
Clinicians noted more time with patients and improved “joy in practice,” though limitations included low survey response rates and mixed feedback on efficiency for certain visit types. While early results suggest ADT can reduce burnout and strengthen patient engagement, long-term sustainability and broader scalability remain open questions.