How to Build a Patient Experience We All Want and Need (Healthcare IT News)

The way patients access – or need and want to access – care has been permanently altered. Accenture recently surveyed 2,700 patients and found that 60% said they want to continue meeting with healthcare providers and manage their conditions using technology implemented as a result of COVID-19. Physicians are likewise on board, based on findings published in Gastroenterology. According to that report, 88% of clinicians at a large practice rated video visits as better/as good as face-to-face appointments. Telephone appointments came in at 41% versus in-person appointments.