Spencer Dorn, MD, Vice Chair & Professor of Medicine at UNC, outlines how AI is transforming healthcare’s “front door” by shifting power over medical knowledge from physicians to patients. He notes that chat-based tools like ChatGPT, Gemini, and Claude are replacing traditional search engines, offering tailored, conversational guidance that helps patients interpret information, prepare for visits, and even form narratives for their clinicians. Yet, these tools carry risks of inaccuracy, overconfidence, and lack of safeguards.
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